Returns, Refunds and Warranty

Our Commitment

TWD 4×4 Australia Pty Ltd (trading as TWD 4×4) warrants that products supplied and installation services performed by TWD 4×4 will be of acceptable quality and fit for their intended purpose. If a product or installation does not meet this standard, you are entitled to have it repaired or replaced.

This warranty applies to products and services supplied by the following TWD 4×4 locations, each operating as a separate legal entity:

• TWD 4×4 Australia Pty Ltd (trading as TWD 4×4)
• TWD 4×4 Sydney
• TWD 4×4 Melbourne West
• TWD 4×4 Melbourne East
• TWD 4×4 Brisbane

Entity Responsibility

This warranty is provided by the TWD 4×4 entity named on your tax invoice or receipt.

Each TWD 4×4 location operates as an independent business.
Accordingly, each entity is responsible only for the products it supplies and/or the installation services it performs. No TWD 4×4 entity accepts liability for goods or services supplied by another TWD 4×4 location.

Australian Consumer Law Notice

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• a replacement or refund for a major failure; and
• compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty operates in addition to your rights under the Australian Consumer Law and does not limit or replace them.

Warranty Coverage

• The TWD 4×4 voluntary warranty period is 12 months from the date of purchase or installation.
• Coverage includes defects in materials and workmanship under normal use and conditions.
• The relevant TWD 4×4 entity may repair or replace faulty goods at its discretion.
• Nothing in this warranty limits any rights that may apply beyond 12 months under the Australian Consumer Law.

Exclusions

This warranty does not cover:

• Damage caused by misuse, neglect, accident, improper maintenance, or installation not performed by the relevant TWD 4×4 entity.
• Normal wear and tear.
• Modifications or repairs carried out by unauthorised parties.
• Use outside the intended design, vehicle compatibility, or recommended load ratings of the product.
• Cosmetic deterioration that does not affect performance (including minor fading or surface marks).

Off-road use alone does not void this warranty unless misuse or abuse is demonstrated.

Return, Repair, and Replacement Process

• To make a warranty claim, the product must be returned to the TWD 4×4 location that supplied or installed it, together with a description of the fault and proof of purchase.
• For installed products, the vehicle must be returned to that TWD 4×4 location by prior appointment for assessment and rectification.
• If returning the vehicle would cause significant inconvenience, reasonable alternative arrangements will be discussed in accordance with the Australian Consumer Law.

If a defect is confirmed:

The relevant TWD 4×4 entity will cover:

• repair or replacement costs;
• reasonable return freight costs; and
• reimbursement of reasonable initial shipping costs.

If no defect is found:

Inspection, transport, or repair costs may apply.
You will be provided with an estimate and approval will be obtained before any work commences.

Third-Party Products

Products supplied by third-party manufacturers are covered by their respective manufacturer warranties.
The relevant TWD 4×4 entity may assist in facilitating warranty claims with the manufacturer but does not assume responsibility for manufacturer defects.

How to Make a Claim

Please contact the TWD 4×4 location listed on your invoice or receipt.

For TWD 4×4 Australia Pty Ltd (WA):

Person: General Manager – TWD 4×4 Australia Pty Ltd
Phone: (08) 9443 9100
Email: info@twd4x4.com.au
Address: 1/39 Collingwood Street, Osborne Park WA 6017

Limitation of Liability

To the maximum extent permitted by law, the relevant TWD 4×4 entity is not liable for indirect or consequential losses such as loss of profits or loss of business.

This limitation does not apply where such losses are reasonably foreseeable as a result of a failure of products or installation services, as these may be recoverable under the Australian Consumer Law.

The liability of the relevant TWD 4×4 entity under this voluntary warranty is limited (at its option) to:

• • repairing the product;
  • replacing the product; or
  • reimbursing the original purchase price or installation cost paid.